Property Management Services
Here at Sunset Rentals we understand what makes a vacation home right for our guests. We make it our business to find vacation rentals of the highest standard that go above and beyond our guest's expectations. By providing the finest in vacation rentals we can ensure that our guest's vacation is a success no matter which property they decide to stay in.
We know what it takes to run a successful vacation rental management company. Providing quality homes, cleaned by quality employees, and providing quality customer and concierge service is what sets us apart from the rest. Whether you are renting with us or putting your rental in our hands as an owner you can be sure that you are working with the best.
Our Marketing Program
REACH + FREQUENCY = BOOKINGS!Internet Presence: Top positioning on all other major search engines
- Banner ads on several sites including VRBO, Homeaway, HiltonHead.com, HiltonHeadIsland.com, HiltonHead.org, FlipKey and others
- New truplace blueprint tours on all properties
- New state of the art website in 2015 with integrated CRM and larger photos.
- In depth guest departure surveys
- Keyless entry service on all properties
- Guest calls and perks during their stay
Your Management Partners
OUR ADVANTAGES = YOUR ADVANTAGES
Our Mission Statement is to provide superior management services to our home owners and a memorable vacation to our guests. Only when both are successful are we satisfied. This working relationship and reputation is the reason for our long term success.
- Owner perks including free golf and dinners
- Highest net revenue
- No marketing fees to owners.
- 24/7 on call service with a staff property manager
- Mandatory Guest Credit Card Security Deposit Protects Your Investment.
- Key-less Entry Systems On All Properties complimentary.
- Owner-Friendly Web Site (View Bookings, Book Your Weeks, Print Financial Statements.)
- Many Homes and Villas Average 25-30 Bookings Weeks a Year. (Some with rates as high as $15,000 a week in season!)
- In-depth guest email surveys forwarded to owners.
Our Maintenance Program
ATTENTION TO EVERY DETAIL!Your needs always come first!
- Mandatory weekly, written inspections.
- Trained, experienced licensed property managers and inspectors.
- Inspectors always report to a property manager.
- Constant communication and follow up with owner regarding maintenance issues.
- On staff maintenance person to trouble shoot and handle all minor issues.
- Maintenance issues are handled immediately.
- Maintenance rates are much less than industry standards.
- All outside vendors are approved and experienced.
- Filters, light bulbs and minor repairs complimentary.
- On staff field maintenance techs
- Scheduled HVAC maintenance and inspections.
- Yearly written property appraisals by property manager.
"As the owner of multiple SeaCrest vacation villas over many years, I have been extremely pleased with Sunset Rentals and its staff. As an investor, my main concern is cash flow and they consistently helped me reach my goals."
"I appreciate the professional manner in which your company handles my villa on Hilton Head. You have delivered everything you promised."
Our Premium Property Program
Many homes and villas qualify for Premium Property status. Our Premium Property Amenities are on par with those that you and your guests would find at the finest hotels and inns.
- Gilchrist and Soames Spa Therapy products in each bath
- Premium luxury towels and linens
- Website Premium Property designation
- Hardbound Vacation Planner book
- Customized guest book
- Beach Bags in season
- Pads and pens beside telephones
- Express check in with keyless entry system
- Chef services and daily maid services offered
- Coffee service with custom mug
- Vinyl Coolers in Season
- Special promos with free golf and bikes
We Prove What We Say...
Listen To Our Owners
Sunset Rentals focuses on the value of quality rentals, with a superb ability to communicate with and respect the property of their clients. I have been extremely satisfied with Sunset Rental's ability to market my property and deliver on my expectations.
We have owned our home in Hilton Head for eight years now. For several of those years we had an un-named company as our Property Manager, and a multitude of problems! Then we signed on with Sunset Rentals. They do an excellent job of keeping our home rented, even during the off-season. They also keep a close eye on our property, ensure that repairs are taken care of when necessary, and always respond quickly to our requests. They make it all so easy!
I have found Jim West and his staff at Sunset Rentals to be responsive, friendly and very professional. Their service has been nothing less than excellent, and the manner in which they have managed my property has been excellent. I would highly recommend them to anyone who currently owns a short-term rental, or is considering buying one!